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Meet Our Franchise Team

Executive Team

Rick Grossmann
Chief Executive Officer

Mr. Grossmann has been involved in the franchise industry since 1994.  He franchised his first company and grew to 49 franchised locations in 19 states during the mid to late 90’s.  He served as the CEO and primary trainer focusing on franchisee relations and creating tools and technologies to increase franchisee success.




Rick franchised his second company in 2003.  He served as the company's CEO and Marketing Director.  He developed the high tech/high touch franchise marketing and sales system selling over 150 franchises in North America capturing ranking in Entrepreneur Magazine’s Top 500 franchises in less than three years.  
Rick had the honor of working with his mentor, Erwin Keup as a Contributing Author for the 7th edition of Entrepreneur Magazine's Franchise Bible published by Entrepreneur Press.  Mr. Grossmann has been chosen as the new Author of Franchise Bible and is currently working on the 8th edition due to be released in January of 2017.

Dr. Kent Lauson
Chief Dental Officer

Dr. Lauson’s distinguished career as a specialist in orthodontics has spanned over 30 years. He graduated from the University of Iowa with a DDS degree. He then completed his orthodontic residency at St. Louis University Medical Center and has been in private practice in Metro Denver ever since. During this time, he helped develop the techniques for completing orthodontic treatment resulting in full beautiful smiles without the removal of any permanent teeth, surgery or other invasive procedures.

Dr. Lauson, an author of numerous articles and the book Straight Talk about Crooked Teeth, has lectured at many national dental and orthodontic meetings and is currently listed in “Guide to America’s Top Dentists”. He has the distinction, among many, of being “Best Dentist in Aurora” chosen by it’s citizens. He is well known for getting excellent results in complex orthodontic cases. He is a member of over a dozen professional organizations including the American Association of Orthodontists and is on the advisory board of the Journal of Oral Hygiene and Health.



Jack Pearce
Chief Financial Officer

Jack Pearce is a Certified Franchise Executive (CFE) with an MBA in Finance and Organizational Development and has over 35 years of executive management and consulting experience.

Previously Mr. Pearce was employed as Executive Director of Franchise Relations at Annex Brands, Inc., a 950+ unit franchise comprised of eight unique brands within the mail and parcel, logistics and printing industries. Mr. Pearce played an integral role in the successful acquisition and integration of these multiple brand concepts into a single franchise support organization. Well known for his expertise in developing strong franchise relations and a collaborative culture, Mr. Pearce has been responsible for leading a variety of rebranding, emerging concept, vertical market transition and acquisition growth strategies.

He was formerly a Chief Operations and Financial Officer at another national franchise and serves on two national IFA committees, Franchise Relations and Information Technology. Mr. Pearce is a frequently published author in Franchising World magazine, as well as author of the IFA Handbook, Effective Development of a Franchise Support Organization.

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Carolyn Miller
Chief Operating Officer

With a franchise career that began in 1984 and includes more than 1,200 new store openings, Carolyn Miller brings a wealth of knowledge and experience to the Executive Team of NEO New Early Orthodontics.
 
For decades, Carolyn has played roles in developing concepts and creating the infrastructure, processes and procedures to strategically grow national brands such as McDonald’s, Chipotle, Red Robin, CiCi’s Pizza and Carls, Jr./Hardees, on both the corporate and the franchise side.
 
With development experience that includes real estate, design, architecture and construction, and business experience that includes hiring and staff development, marketing, legal, accounting, budgeting and cost controls, Carolyn’s well-rounded background is a huge asset in her role as Chief Operating Officer for NEO.
 
Carolyn is the Founder of the National Franchise Institute, an education platform that focuses on successfully leasing and opening new franchise locations, and educating independent entrepreneurs about the franchise model as a growth strategy for new concepts that have been created.

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Suzanne Tulien
Chief Branding/Marketing Officer

For over 27 years, Suzanne has passionately served clients by helping them identify and define their internal brand blueprint, create a unique position within their marketplace, and build competitive advantage by aligning their leadership & employees to live the brand authentically. Suzanne speaks internationally on internal brand development and consults.


As author of The 6 Myths of Small Business Branding, and author of Brand DNA; Uncover Your Organization’s Genetic Code for Competitive Advantage, she now facilitates engaging brand strategy training for clients across the U.S. and internationally using her turn-key methodology. She is also pioneer of the “Ignite Your Personal Brand Presence” program, helping solo-professionals leverage their expertise, personality, and authenticity to live their full potential.

Brand DNA book

Ames Fowler
Chief Technology Officer

Mr. Fowler has been developing and implementing software and hardware technology for small business applications since the late 80's.  Ames has been a tech pioneer in the franchise industry designing Internet based tools for marketing, business management, contact relationship management (CRM), accounting, point of sales (POS) and various franchisor/franchisee integration systems.

He poses a unique ability to  work with our franchise owners to identify real-world best practices and to lead the technology team of developers to innovate effective solutions.  Ames has experience as a franchise corporate executive as well as a franchise owner and brings a balanced perspective to the NEO team.




Our Training & Support Team

Cheryl Chiasson
Franchise Development Coordinator

Tori Bridges
Franchise Communications Specialist

Steve Werner
Franchise Specialist

Dr. Holly Baller
Pediatric Orthodontic Trainer

Nichole Griek
Myofunctional Therapy Trainer


Suzy Martinek
Director of Marketing

Dr.Barry Raphael
East Coast Pediatric Orthodontic Trainer

Elizabeth Miscles
Controller/Accounting

Jacque Palisi
Creative Director

NEO has hand selected an expert Board of Advisors to help our franchise community thrive.  Click here to learn more.